The toy is great. My grandson loves it. He is four years old. I ended having two shipped to my house because I thought the first one was broken. After I received the second one, and banged it around, as my grandson would have done to wrestle with it. I thought it was broken too. Then I saw the plastic strip that needs to be pulled to uncover the batteries. Nowhere on the box or strip is the any instruction that instructs the user to pull the strip first. Maybe if I had taken the doll out of the packaging , I would have seen it. I wanted to make sure that it worked before I gave it as a gift and kept the packaging intact. I was told that,my previous email stating this information was sent to the proper department.