I got this phone in late December and within the first month it started randomly closing my internet searches on Google. Then in the fourth month I had it, it shut down on me, then upon rebooting, led me to a black screen with a green loading circle. Not wanting to deal with customer service, I managed to fix this problem by taking the battery out and restarting it while holding down the home key. All was well for about two months, then it did the same thing only this time, I couldn't fix it. So, I called Straight Talk customer service where the lady told me to take the battery out then before turning on, hold down the volume up key and the lock button on top. Then from there I had to completely wipe out all my data on my phone and do a factory reset. Thinking the problem was solved, I was happy. Now, it does this everyday! I hate having to factory reset everyday so I'm investing on another phone! I hate this phone! One of the worst straight talk phones ever!
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