Customer reviews

Customer Reviews | 3 reviews | 3.3 out of 5

3.5 stars

3 reviews | 3.3 out of 5

5 stars
1
4 stars
1
3 stars
0
2 stars
0
1 stars
1
67%
Would recommend to a friend

Age

Gender

Frustrated and disappointed.
6/21/2012

Customer review by SorryLady

1.0 stars by SorryLady

What a disappointment. Insufficient and incorrect instructions for assembly. Then the charger is not the one described and shown in the manual. Now I am suspect of all the other parts. Called many times for assistance, left phone number and message -- NO RESPONSE. Still in a quandary. Assembled yesterday upon delivery and it still does not operate. Some birthday present I bought my husband! VERY sorry lady.

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SorryLady
Pittsburgh, PA
Would recommend to a friend? No
Age:65 or older
Ownership:1 week or less
Gender:Female
Usage:Never
what a great bike
7/7/2013

Customer review by funcyclist

5.0 stars by funcyclist

what a great bike....assembly is easy....it cruised at 12+ mph with no sweat....highly recommended

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funcyclist
Bradenton, FL
Would recommend to a friend? Yes
Age:55 - 64
Ownership:2 - 3 months
Gender:Male
Usage:Every few days
Great Bike, but Terrible Customer Service
2/15/2015

Customer review by MarkAusTx

4.0 stars by MarkAusTx

I really like this bike, and I really like how an electric bike can help me get in shape. I live where there are lots of hills and when you're just starting to ride bikes, it's really hard to go up hills. This bike lets me pedal all the time and assists me when I need extra help on hills. The battery lats a very long time. I'm more than pleased with the bike, but I'm knocking off a star (I should know 2 stars off) for the company's terrible manuals and total lack of customer service. They have a phone number on the box and in manuals that they never answer. I had a problem with the assembly and wound up taking my bike to a bike shop. Hey Yukon people, go on Shark Tank and gets some help managing your company. It takes more than a great product to have a great company.

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MarkAusTx
Would recommend to a friend? Yes