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7 reviews | 3.6 out of 5
Arrived as scheduled. Drives had a pallet jack that made it easy to put into place inthe garage. Love the unit and it is at a great price. I had two issues a few days later. The electronic lock failed after opening the 3rd time. New batteries did not solve it. Like another customer my safe did not come with the manual key to open it. Called customer service. They are overnighting me a key to use while they send me a new lock or parts. Not good it failed so fast but the customer service was very good. We will see how fast it takes to get the parts. Key will be fine in the mean time. This safe is a beast with tons of room. Anything else I looked at was twice the price. Looks well built and since my garage and house are sprinklered I am not worried about a hot fire. Great value and cheap shipping!
We just moved and sold our last safe with the home. Out first safe came from Dicks Sporting Goods in 2008 and was the 36 gun Stack-On Total Defense Safe. I really liked our original safe and therefore decided to get the larger safe that was the same style. The safe arrived quickly and was delivered inside our garage. When I got home, I took the box off and tried to get into the safe. There was no manual or anything to clue me in on the default code to get in. After some searching on the internet, I finally got in (Default Code 159*). There was sheetrock dust all over the place. I looked at the inside top of the unit and the 2 divider walls were about 1/2" short of the top and the sheetrock anchors were so loose and pulled out that the divider walls could be moved from side to side by at least a half inch. The carpet installation inside was also horrible. The carpet did not lay nicely and pieces were cut to cover up the bracket installation at the top of the divider walls (my 5 year old could of done a better job with her eyes closed!). I started to examine the unit closer to notice that the 5 spoke handles and the backup key were also not inside the safe. I promptly loaded the unit on to my neighbors trailer and returned the safe to the closest Walmart, about 30 miles away. The return process took forever but the store did end up taking the unit back. In the end, I went to Tractor Supply and purchased a Cannon Scout off their floor. This way I could see the unit before purchasing. I do prefer the layout of the Total Defense safe, but the interior finish and missing pieces was unacceptable!
This safe is a very good value for the money. It is not a Ft Knox or Libery buy it doesn't cost $3000-$4000 either. It is also a monster; make sure you have help and a plan to move it when it arrives. The cordless dehumidifier and light are good ideas items to add later.
Lock failed after one month. Called Stack On who sent a mother board and key pad, and this fixed the problem for six weeks....it is dead again,,, !
OK it works
The primary reason I selected Stack-On for my safe was its waterproof capability. I have a basement installation and have minor concern with water damage. The safe arrived promptly and the delivery team was superb; even trying to help me get it into the basement. However, the internal uprights used to provide vertical support for shelving placement were damaged in transport. The attachment points at the top (securing the vertical supports to the internal ceiling) were damaged in shipment, such that the molly bolts used to connect the uprights to the ceiling had vibrated out of the ceiling during shipment movement. I think I can re-attach (using some type of plaster cement) the upright mounts without compromising the fire rating, but that assumption remains to be proven. All in all, I am satisfied with the product and its delivery, but I wish the unit had arrive undamaged.
It does what it needs to do and at a price that is very reasonable for a safe in this size, weight, and price range. If you are the type that complains about interior cloth not being absolutely perfect.... go purchase a $3k+ safe in this size and weight if you want something closer to cosmetic perfection. We needed more secure storage space and this safe fills that role well. We have had no problems with the lock and we like the additional emergency key feature. This safe is locked and unlocked many times a day, 6 days a week, and works fine. We hope to be able to afford another soon.