WalMart pricing for this item is excellent & the tea concentrate, mixed w/milk, is tasty. The problem is WalMart does NOT know how to pack this item for shipping. The tea containers are basically 32 oz milk-like cartons. WalMart's willingness to ship up to 12-32 oz cartons per order, plus their refusal to place sufficient packing inside the shipping box becomes a formula for failure. My experience: 50% of the orders I've placed in the past 6 months have been returned to WalMart BY THE SHIPPER. Then, provided you've monitored FedEx or UPS online order tracking and know there's a problem, and IF you're willing to call WalMart and wait 15 - 20 minutes for a real person to pick up, you'll find Walmart policy/service to be very user-friendly when it comes to replacement or refund. Unfortunately, that doesn't fix the fundamental problem.
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