I have been a long time Vonage user, but I purchased this device to save money over Vonage's service. It operates essentially the same way as the Vonage device; I just plugged it into my router, and it started working. The sound quality was very poor, though. Unacceptable, in my opinion. There was high latency, also, so after I said something, there was a long pause before the other end of the line heard it. This makes it difficult to have a conversation. I tried plugging the device directly into my cable modem, and for unknown reasons, it would not pull an IP address. I put the device in the DMZ zone on my router, and played with whatever else I could think of, to no avail. I contacted NetTalk customer service via email/web. After a day or two, a tech support associate asked for the firmware version on the device's web page. I gave him a bunch of info (copies of the web page, and even set it up so he could access it himself), because it appears to me that there is no firmware version on the web page. I never heard back. So, I returned the device and cancelled the service. One last thing: I had this device on a wired connection. It is supposed to be WiFi, but if I understand correctly, it only operates as WiFi if it is connected to a computer via USB. That's NOT WiFi!
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