I travel around our large metro area for work. I bought this for email, occasional web surfing, and a few work related tasks that require internet access. With the relatively low cost of data, I wasn't expecting much, but thought it was worth a try. At first, I could not connect to the internet on my ipad, iphone or laptop. At that point, I was about to return the mifi and the data card, and call it a day. I'm glad I didn't. I called customer service the next morning, and they had me connected in minutes. I'm not sure why I had to do this, but they answered right away at a normally busy time of day for customer service departments, and the woman was very courteous and helpful. Meanwhile, I've tested it all over our metro area (Minneapolis/St.Paul). Even in my basement, where the Verizon signal is very dicey. It loads web pages at least as fast as my iphone 4 (Verizon 3G). Probably a little faster, actually. If it was as slow as some people have claimed in a few reviews, I would have already returned it. That may just be due to poor coverage of Sprint 3G in certain areas of the country. In large metropolitan areas, it should be fine.
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