Purchased internet to go on 12.19.12. Worked great,set up easy. While traveling on 1.2.13 my mb had shown to run out,though I had 3000 mb
left,it would not work.Kept returning to log on page to refill minutes. Mistakenly purchased 8 and 4 mb for total $90.00. After 1 hour of resetting my android and the mobile broadband no luck. Called internet to go,waited 45 minutes after going through voice prompts.
hung up after not getting a representative. THEIR WEBSITE HAS NO EMAIL
AVAILABLE OR CHAT ??? Called again,waited 45 minutes "Cindy" answered, after a few minutes of checking,
"Cindy" told me internet to go had been suspended my account by ACCIDENT. It may take
up to 48 hours to restore service??? It has been ~ 12 hours and I am without service still. Also asked Cindy about a refund for the 2 inadvertent purchases I made,initially said no.
After reviewing with "Cindy that I would contact FTC/FCC should relayed to me that they
would give me a one time courtesy refund,suspicious...... After asking "Cindy for a reference to reflect back upon our conversation,
ie: last name,reference idi # or employee #,her response was a generic,we have notes. I also asked to receive an email confirmation,upon which she told me I would,ony becauseI asked. Guess what,I have not received an email. Called internet to go,AGAIN,no one available after 9pm eastern time??? POSITIVES:
internet to go worked great when working NEGATIVES:
horrendus customer service
long wait times
no email or chat available RECCOMENDATIONS:
get email/chat capabilities ASAP Will not reccomend. Will add to this post when update on service being restarted
and refund are completed.
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