Purchased internet to go on 12.19.12. Worked great,set up easy. While traveling on 1.2.13 my mb had shown to run out,though I had 3000 mb
left,it would not work.Kept returning to log on page to refill minutes. Mistakenly purchased 8 and 4 mb for total $90.00. After 1 hour of resetting my android and the mobile broadband no luck. Called internet to go,waited 45 minutes after going through voice prompts.
hung up after not getting a representative. THEIR WEBSITE HAS NO EMAIL
AVAILABLE OR CHAT ??? Called again,waited 45 minutes "Cindy" answered, after a few minutes of checking,
"Cindy" told me internet to go had been suspended my account by ACCIDENT. It may take
up to 48 hours to restore service??? It has been ~ 12 hours and I am without service still. Also asked Cindy about a refund for the 2 inadvertent purchases I made,initially said no.
After reviewing with "Cindy that I would contact FTC/FCC should relayed to me that they
would give me a one time courtesy refund,suspicious...... After asking "Cindy for a reference to reflect back upon our conversation,
ie: last name,reference idi # or employee #,her response was a generic,we have notes. I also asked to receive an email confirmation,upon which she told me I would,ony becauseI asked. Guess what,I have not received an email. Called internet to go,AGAIN,no one available after 9pm eastern time??? POSITIVES:
internet to go worked great when working NEGATIVES:
horrendus customer service
long wait times
no email or chat available RECCOMENDATIONS:
get email/chat capabilities ASAP Will not reccomend. Will add to this post when update on service being restarted
and refund are completed.
Was this review helpful? (139) (12)
Thank you! You have successfully submitted feedback for this review.