I am a 67 year old lady who knows precious little about electronics. This TV and the remote are very, very user-friendly. I don't need my glasses to see the numbers or words on the remote. I am totally pleased with the picture and sound quality. Several reviewers complained about the "tinny" sound. That is easily eliminated through choosing your preferences with the remote. The owners manual tells you how to customize the sound, but I found it right away myself through the menu button on the remote. Just go to menu, sound, sound settings, sound mode, and choose a different sound mode. Under USER MODE you can set your OWN preferences by using the remote's arrow keys to change the bass, treble and balance. (I use my TV in a small bedroom and needed only to increase the bass.) Mine was tinny when I first turned it on and in less than two minutes I got it set so that it now sounds like a live person in the room talking to me. The picture quality and size are easily customized as well. I love the features on the remote, especially the favorite channel feature because I don't have a set-top in the bedroom for cable TV and don't remember all my favorite channel numbers. Just hit fav when on your favorite channel and it will put a heart icon next to the channel number. Then use the fav+ and fav- button in the future to scroll to your favorite channel. If I ever need another 19" TV, I'll get THIS model.
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