I love this machine for the lattes. It is not like the "big store" latte, but for the cost & convenience, it is great. First, you need to experiment to find how you like it best. I found these: I prefer 1/2 of the milk they suggest. If you use any creamer, it will not foam, so just add it to your cup. My way is to put milk & syrup in carafe, then set to heat & foam. Now, change to latte & redo. If you like less foam, 2nd time remove whisk. If you want JUST COFFEE, use regular coffee, remove whisk & set on latte! You do need to wipe bottom of pot after each use, but to CLEAN, add water to 2nd cup level, a small amount of liquid soap & set on heat & foam! Rinse thoroughly. If you pay $4.50 or more for a latte at the "big store", this machine pays for itself very quickly.