About 2 months ago, I wrote a review that told of my initial delight with this machine but my disappointment in the cracked carafe. I wrote to Mr. Coffee and without blinking an eye they sent me a new Cafe Latte Maker. It took about 3 weeks (more $ to Starbucks!) but when it arrived, I forbade anyone else in my house to touch the Latte Maker, and resolved to baby this thing forever. So it's been a couple of months, and I LOVE LOVE LOVE this contraption. If the house catches on fire, I'll grab my spouse, my dog, and the Latte Maker. As I figure it, I've saved about $240 in the last 2 months alone (Starbucks and other similar places minus the cost of the coffee and milk.) I am tempted to buy another one of these to have it on standby should this one break, so I don't have to wait unduly for a replacement. I surely hope that Mr. Coffee has some replacement carafes in stock, just in case. But if it breaks, I'll depend on Mr. Coffee's outstanding service to help keep me stocked in Latte Machines. Thanks, guys. You are incredible!!