I programed numbers into it with each number having certain rings, when the phone rang, it always came up with unknown caller or wireless caller only a number, and not the special rings that I had programed in. I called the company and was told it had to be my provider which is Verizon, they said no way, it was the phone. I returned it the same day. I since have bought another phone from an on line provider, It was much more expensive, but the cheapest isn't always the best, I had to have a phone with amplification for my husband.
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