The unit was delivered to the front porch of my house via FedEx. When I removed the television from the box, I could see a dent in the box about 8 inched from the bottom. On connecting the television, a beautiful image immediately appeared on the screen, that had the contours of a flower - a base at the bottom center from which radiated curves to the outer and upper corners of the screen. Colors could be seen through the spaces between the curved lines. Long after directions were supposed to appear on the screen, I called the manufacturer who said that no image like what I described was supposed to appear, and that the unit may have been dropped, cracking the screen. She said it probably could not be repaired, and to return it to the store. My payment was returned promptly, without hassle or controversy. The compromised box, though, indicated to me that something heavy was pushed into it (like a booted foot), or it had be dropped from quite a height to compromise such a sturdy packing box.
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