I only bought this because it was touted as being a "universal remote" which, even if the software was working (it has never worked without crashing constantly) it would still never be a "universal" remote as it focuses exclusively on television products with no support for stereo or other equipment. On top of that, Samsung has some of the worst software I've used in years. Kies and Kies Mini (I have a Samsung phone) are unstable, bloated, slow, ineffective and, ultimately, useless. If Samsung were to get out of the software business, however, the products themselves would be pretty decent. The hardware is solid, almost flawless. The features are decent for the price. They look nice and they are well built. The product is fairly fast, but I would have paid a little more and gotten a much bigger, faster tablet had I not been under the impression I was buying a universal remote. Bottom line, if you're looking for a small, solid tablet, there are cheaper ones. If you're looking for a nice, high end tablet, there are bigger ones. If you're looking for a tablet which is also a universal remote, they don't exist. This tablet is sandwiched between much less expensive options of about the same size and much bigger options which don't cost that much more. Seems like kind of a pointless "middle man".