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155 reviews | 3.4 out of 5
This TV wasn't bad while it lasted, though the sound was horrible (but I have a home theater system). Unfortunately, as March Madness kicked into high gear, one day it just went off and wouldn't turn back on. It was still under warranty, but I waited over two months, first for the repair contractors to do anything, then for Westinghouse to send them the parts, then to find out that one of the part was out of stock (from so many repairs), then to wait the required month from that date for a "replacement," which never materialized. At this point, I'm waiting on a refund. All this time, I've had no TV.
Never again, Westinghouse. The product wasn't bad while it lasted, but it died far too soon, and Westinghouse customer service is garbage ("there's nothing we can do, sir"). I can't believe this TV is still being sold--apparently the issue I had is a common one, with the power board. Don't waste your time and money on this!
This TV (46") was to replace a 32" full backlit LED so all the cabling, blu-ray player, wall plug, etc used were the same. The 32" TV was fairly new with a great picture and never a problem in any mode or setting. So there is no problem with anything but the new Westinghouse. Assembly (stand) and set up of the new Westinghouse was easy and straight forward. The remote is not easy to use and the TV response is quite slow. Initial picture was very good considering the price of $539. After about 15 minutes of ON time, and running in FILL picture mode, which I prefer, I began to see white flashes on the screen. They rapidly worsened and became almost continuous in FILL and OVERSCAN picture modes (1:1 and STANDARD are ok up to now). The flashes will be anywhere from a 2 to 3 inch thick horizontal white bar to the whole screen.
I also noted when attaching the stand to the TV that the stand has been "bolted" to something, presumably this TV, before. The shiney screw head/washer scrapes into the metal coating on the stand were unmistakeable. The TV was not advertised or noted by WalMart as a return, open box, or refurbished item. Also, the accessories (remote, power supply, cord) were in rather "normal" looking zip lock bags.
I called Westinghouse and they said I'd have to ship it to a service center as for this type of problem they wouldn't send out a service rep. I had called Westinghouse before I bought the TV and they said for a 46 inch or larger TV they would send out a service rep and I wouldn't have to ship it if it had any problems. Go figure?
So now I'm dismounting, disassemblying, repacking, and heading to the local WalMart to see if they'll take it back and refund my account even though I bought it at WalMart Online with free ship to store. For the features and price of the TV, I guess it was worth a try but this is my first and last of this name brand and for WalMart online TVs. I'll stick with what's available in the store and spend the extra money. I've lost way too much time and effort on this project and once is quite enough.
I was definitely skeptical about buying a lower priced LED TV, and I was unsure of the Westinghouse product quality. I have definitely been pleasantly surprised thus far. This TV is a great deal. The picture is fantastic. I upgraded from a smaller LCD, and I have to say this picture is better. I use it for mostly sports, football and baseball events, and the 120hz keeps up with the action. I do not game and rarely use blue ray or movies so I have no issues with the 2 HDMI ports. The cable HD set-up was smooth and easy, make sure your cable box is set to 1080P broadcast because when I first hooked up I thought the picture occasionally looked blurry with fast paced action, but when I realized my cable box was set to 720P, I changed it to 1080 and the picture has been flawless. I have been very pleasantly surprised by the sound quality, that was one of my big concerns after reading all the reviews. The sound is absolutely fine for watching TV in a normal size living room. You always have the option of connceting to a stereo system if you need the full sound effect.
Overall I would recommend this TV and I just can't see spending any more on the higher priced brands when you get such a great quality picture from the Westinghouse for half the price.
This TV was hanging on the display next to the Samsung and LG televisions and looked every bit as good, if not better. When I inquired about it the sales rep told me that it was also made by LG, which eased my concerns of buying a less popular brand. Although I had to drive across town to get one in stock, I am very happy that I decided to get this TV! The picture is incredible! No blurring or pixelizing! Contrast is excellent, blacks are black and brights are bright without having to sacrifice either end of the spectrum. Very little glare from lights in the room as well! Sound is better than most I have heard (but not important if you have a surround system like I do). There are no internet conections or fancy apps that clutter up the interface, it is just a simple, user friendly television.
If you read this and buy it anyway you deserve what you get! I bought not one but two of these new great price. But you know what they say about you get what you pay for so true. I had problems with the one TV turning itself off and the sound on the other not so good. But I endured mainly because of the price. And I didn't buy an extended warranty either.
11 Months in one TV just turned off with just 4 laps to go in a Nascar race, and that was it no more power or anything. The other one the picture started going out first just the lower part left then the whole thing. Lucky both still under factory warranty. Westinghouse has been a real nightmare trying to get a refund. First they tried to tell me my warranty was expired lucky I still had receipt then they have some company call you to troubleshoot the problem over the phone yeah right just a stall tactic. This company puts your parts on order and says if they don't come in within ten days they will cancel work order and send you back to Westinghouse for replacement or refund.
Of course no parts so the TV is on backorder till forever I guess they sure don't know. So I want a refund sure ship the TV back with their label and we will send refund from corporate in 8 to 10 days yeah right. I called corp. after the ten days they said oh I'll start your paperwork today ok how long don't know. I call back in a few days how long oh December 21 WHAT! this all started in July sorry we have a lot of refunds sir. They are NOT a member of BBB and many complants. I got it moved up some after telling them I'm getting ready to file complant with BBB. I would never ever buy a Westinghouse product again in my life! Oh and if you get trapped in the same mess don't let them talk you into shipping another TV to you because I heard they are refurbished but of course they won't tell you that ahead of time!
I purchased 2 of these tvs from walmart for my home, at first I was very happy they have excellent pictures but after a week or two they both began having issues, I have now been through 6 televisions not 1, not 2 but 6 and everytime it is broke with the same issues......each time by the way you have to wait on a list that I have now been on for 40 days and they cant send me a tv until they have one and because there are so many broken it takes forever......BUYER BEWARE THIS IS RIDICULOUS......I bought this television 11/20/11 and still dont have a functioning TV...
Do NOT buy this TV, I bought one and was very happy with my purchase for five months. Then one day while watching a movie the screen just went dark, I called Westinghouse and was told that this model was a "bad batch" of tv's and that they would send a tech out to me. Tech never called, I called two weeks later and was told that the part was on backorder, I waited for one month from the original outage before calling again and was told that they would be happy to replace the tv... only they had no 46" tv's in stock, three 46 led's on their website and 2 lcd tv's all 46" yet these guys don't have any. So I was offered a 40" and a 22" of obvious even lesser quality TV and they tried to make it sound like this wonderful deal, IF I WANTED A SMALLER TV I WOULD HAVE PURCHASED A SMALLER ONE! Then I was told if I was still on backorder for another thirty days I could get a refund, that could take up to 90days. Horrible customer service I was hung up on by one of their call center employees. I asked to speak with a manager I was told to give them my number and one would get back to me, two days later still no call, now I have spoken with a manager and he said he would call me back on monday, today is friday.
I have had this set for almost 6 months and until today I would have told anyone to purchase it. Yesterday it turned itself off and won't power back on. I called Westinghouse who seemed helpful and said they would send out a technician. Which is accurate but when you call the tech company they tell you that they will diagnosis what is wrong with your set with the information they have been given and then see if the part is avaliable and if its not then it will be on back order for at least 10 days so the whole process of getting my tv fixed at a minimum will take 2 weeks and most likely 1 month with no television. Run away as fast as you can!
Worked great for 60 days ....then it went dead....waited 60 days for Westinghouse to finally send a replacement ....that died 2 days after it was recieved.....it has now been 4 1/2 months and they have not replaced the TV or issued a refund . Spend a hundred dollars more and buy another brand
We never were able to plug this TV in... there were no screws included to attach it to the stand, and there was no guide/information book included for the TV. The delivery was fast but the set was left on my front porch, in the box, upside down. The box had 'right side up' symbols printed on it. We took this TV to the Walmart in town where they made a quick refund... very good service in the store. Immediately went to the electronics dept and purchased another TV!
My review will be similar to others, purchased TV and it lasted 6 months before it just died. Picture quality was so so and sound was horrible on this set. Put in warranty claim with Westinghouse and they are flat out useless, I had to wait 30 days to see if they could get parts in, then I had to wait another 30 days to see if they could find a replacement (ironic the manufacture has NO TV's in stock!) They authorized me to send the TV back for a refund, and now they refuse to respond to calls, they claim there is nobody that can assist, and when I request to speak to a supervisor or somebody with authority they deny your request. I am still awaiting a response after shipping the TV back 3 weeks ago on a refund.....
Walmart please stop selling an inferior product from a company that does not support their products or value their customers. This will be the LAST purchase of anything from Westinghouse, and I urge others to purchase with extreme caution.
I have the same tv in 60" size. It did not last a year and westinghouse will not honor the warranty. There is a known problem, research on-line and spend a few more $$$ for something better. You get what you pay for here, garbage in less than a year.
I Purchased this TV on 11/10/11. its a very nice design, very slim, great price and easy to set up. on 05/26/12 i noticed a few dim spot in the picture. seems like some of the bulbs died in the LED. so i call and was told it was still under warranty and they would replace my unit. 2 months later, i still had not received an email or a call from westinghouse so i decided to call and see what’s up. i was told that they do not have any tv in stock and they did now know when they would have any available. their solution was to offer me a 32" and a 40" 2 for one... i didnt need a smaller television so i said i would wait. i could still view my TV but the dim spots were very annoying.
after another month of waiting i called back and was told they did have more TV's in stock, so they said they would send my replacement. a month later i receive the replacement. set it up, and the TV was in a "negative" mode. ( reds were blue, yellow was green, white was black) somehow the TV they sent me was a dud.
I call back to speak to management and was told several times there is no manage in the call center and i would have to follow up with the corporate office. 3 weeks ago i called back and finally got a supervisor on the phone and was told they no longer have any 46' TV’s in stock and had no idea when they would have more. Thus, i requested a refund. i was then told the refund process will take 14 weeks to go through.
Needless to say, i don’t recommend this brand, the picture was good while it lasted. but the issues iv had trying to replace a broken television i had for 6 months outweighs the savings.. just purchased the 55" TLC LED to get me through until my refund comes from Westinghouse.. i would recommend going with another Brand if you can afford it.. too much trouble with Westinghouse
Purchased this TV in March. I worked great until August. It shut itself off and never worked again. Called customer service. They said return it. I did. They want to send a refurbished TV. I requested a refund, after several calls to them they agreed to a refund, but it will take 2 to 4 months for them to refund my money. It is now late October I stlll have no TV or money and it does not look like it will be resolved any time soon. DO NOT PURCHASE THIS TV. Walmart should stop selling this or any other Westinghouse product.
I had this for 1 year and 5 days and it died. I had a Westinghouse before this one and it only lasted 4 years. I will NEVER buy this brand again. The worst I have ever had!!!
There were a couple of things I didn't like about this television. The clock simply doesn't work. Changing stations takes several seconds, surprisingly long when you're just sitting there. The sound is bad, but I got a sound bar for it. I loved the picture.
All the positive reviews were written within the first few days or weeks of ownership. Eventually, your purchase will go south with no practical recourse whatsoever.
Mine only lasted 8 months before it went dead in the middle of a show and refused to power up. Westinghouse support requires you return it at your own expense. And, they will not fix it, will not propose a suitable, let alone identical replacement, and you may never see it again or a reimbursement.
It's a good value for the price. There were no 46" sets at the store that were in the same price range, so I wasn't able to see the picture quality side by side with other brands. The picture on this set is not very sharp. It's okay. My 32" is much better. I know you lose some sharpness as the set gets bigger, but I was expecting better.
The TV did not work from the day we took it out of the box. The audio turned itself up and down on its own. Then the TV turned itself on during the night! Too bad, as it seemed to be a great value with a pretty good picture and decent features. Took it back to the store and went with a Panasonic from another online dealer
The sound quality is horrible. I'm having to buy surround sound to enhance the quality.
We purchased this item last year around Black Friday as a Christmas present for my husband and myself. Initially, we were extremely impressed by the tv - the picture was crystal clear, the sound was more than enough for us in terms of quality and volume, and the price was unbeatable. After owning our tv for just over 10 months (early October), one day the television completely stopped working.
After contacting Westinghouse, we shipped our tv to them only to be told they couldn't fix it. They then informed us our tv was out of stock, but they would give us a 40" and 21" in place of our 46" ("That's a total of 61 inches!".) Needless to say, we turned down the offer. Currently, we are awaiting a refund check that we are told is supposed to be sent mid-December since they couldn't send us our original tv in time.
Overall, dealing with Westinghouse has been too much hassle for the $100 or so that we saved. I strongly encourage you to stay away from all Westinghouse products because you don't want to deal with this company's "customer service" if any problems arise. Keep in mind that many customer reviews are based off of short-term experiences. I never leave reviews, but I was so disappointed by this product that I felt compelled to let as many potential customers know before making the same mistake we did.