Ok.... I originally bought this from a "furniture store" in 2004, I paid $259 plus tax, and purchased an extended warranty with it, so it came close to $350 in all. The first 2 years I used it approx once every 1-4 months and it worked excellent. Then I got a puppy, and you know the "potty training" stage, so I would use it once every couple weeks. Within the NEXT 2 years, and NOW a total of 5 dogs, 3 cats, 2 older kids that don't take their shoes off once in the house, started using it 1-4 days. NOW, using it so much, my first machine needed to be repaired only ONE time in the 4 years, so I brought it in, after looking it over, they said due to the amount of hair that was clogging it, that it would be much easier to replace it. When looking over the choices at the furniture store I purchased it originally, I decided to stick to the same machine because it performed BEAUTIFULLY!!!! NOW, about 8 months into it, my tank started leaking, so I still had one more year of warranty to go. So I took it in and they said it had a defect in the tank, and I could wait 2 months for the part, or he had a machine in the back, and that it was only used a couple of times, so he could either order the part or just replace that one, I said just give me that one, don't forget, I had /have LARGE dogs. So I STILL have that SAME machine from 2008, and it is STILL running, but, I am noticing that it is getting time to either pay to get it cleaned out from the hair (no more warranty) or just by a new one. I will be buying a new in the next couple months. I also would like everyone to note..... shampoo for ANY cleaner is just to stinken expensive, so from the begining, I have bought 2 bottles of shampoo that they claim you NEED to use. I am not sure about ALL cleaners, but this particular one, I do not use that expensive soap.... I am a fanatic about carpet (always have been) so u will understand better once I tell you what I use in place of the EXPENSIVE shampoo..... 1. Laundry Soap.... ANY kind, just make sure it is an "HE" so that it does not make to much bubbles. If there is a brand you like but does not have it in HE, then just use a 1/2 cap.... HE brand you can use a whole cap 2. Bleach.... I use this once a month for sanitizing my carpets 3. Fabuloso, Mr Clean, Pine Sol, and even Laudry Crystals that make your clothes smell fresh, I use to make my carpets smell nice. 4. Fabric Softener.... it TRULY helps to keep carpet soft, also, if you use double the amount it acts like a stain resistant, so juice, animal accident, milk, etc will not settle into the carpet. 5. Vinegar.... it is great for stains, helps pull them to the surface, as well as it takes animal order or doggie accidents. I really love this machine, it works hard, does a beautiful and is VERY durable.... I would recommend it anyone.... It is an EXCELLENT machine!!!! :)
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