We bought this model after the previous (now discontinued) model died on us. This was about 4 months ago. We use it about once a week to 10 days. & Even though it is slightly smaller than the previous model, it is WORLDS apart as far as quality!
What a difference! With the previoius model, I think I got a perfect steak maybe, once or twice. Now, it's perfect EVERY SINGLE TIME! *Please note! Vigilance is key!!! **There is NO cooking machine where you can "set it and forget it!" Please do not stick with any "time recommendation" for your type of steak and wellness from any recipies. Every steak is different and needs ITS OWN care, especially "irregularly or unevenly shaped" cuts. Work with the machine, and it will work with (and for) you! I move the steak around every few minutes and flip it over, even though the cooking is done on top and bottom automatically. Make small incisions to check for your preferred degree of wellness. It may be a little inconvenient. But a perfect steak is always worth the effort! Of course, with other foods like chicken, veggies, fish, etc., wellness is not an issue, as there is only one. So, those are easier to cook.
Clean-up wise, I highly recommend getting a set of GF grill-cleaning sponges. They are NON-ABRASIVE and do a very good job of cleaning the grills if used properly. *Hint: Before using the sponges, and while the grill is still a little warm, wet a paper towel and apply it to the grill to loosen the food. Then, start removing the food with the corse side of the sponge with dishwashing soap. *When rinsing the sponge, squeeze with the corse side INWARD. Otherwise, the corse side will tend to rip, as it is more fragile than the smooth side. If you follow these steps properly, your grill should come out perfectly clean without ANY noticeable chips.
Good luck and enjoy this great grill!