This review is primarily of my online purchase experience, not the product which I gave as a Christmas gift. When I unboxed this online order (just prior to wrapping and leaving to deliver it), I discovered that the slot for one of the tabs on the lid was torn. Upon closer review, I realized the box had previously been opened. It turned out that everything inside appeared unused and unopened (in the case of the box containing the K-Cups), but I would have preferred to give my recipient a brand new, unopened coffeemaker. Due to the timing, I had no choice but to go ahead to wrap the gift and deliver it in its as-found condition. I was the one who unpacked it for the recipient, and all appeared fine with the pot and other contents. However, I'll think twice before purchasing gifts from Walmart online for shipping to my home. The appliance itself performed flawlessly, delivering, in a short amount of time, a steaming hot, delicious cup of coffee. It was simple to operate, and I'm confident my 87-year old stepmom will have no trouble figuring out how to use it. I'm giving this product four stars because (1) apparently, I was sent a returned item, not a brand new, never-before-purchased one, and (2) I can't comment on its performance long-term. I purchased the 2-year warranty, just in case.
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