I am a Dell lover all the way. Having several teenagers in my home, and returning to college myself, we love our Dell laptops! Notice, I say laptopsssssss. Yes, we have more than one. Three to be exact. One purple, one black, and one grassy green. We have also bought a Sony Viao, HP, and Gateway. I will never recommend any of those computer systems. I wish I had bought Dell the very first time, I woldn't have wasted so much money on the other three systems. My Dell laptops are so user friendly, that even my five and nine year olds do their homework and play games on them. The only problem we've run into is finding a laptop that is available to use! I cannot think of cons to purchasing my Dell's. Technical support is great and very helpful. I've only called once and it turned out to be a problem with my HP printer, not the laptop. So, I guess next on my list will be to purchase a Dell printer! Thanks Dell!