The online ordering process and subsequent delivery were excellent, typical Dell high quality. However, this Inspiron 620 minitower was a disappointment. First of all, although I am computer literate hardware wise, the Quick Start instructions were lacking in several areas. Since I ordered an HDMI cable Dell had disabled the HDMI,VGA, and sound connectors on the case but that was not mentioned in print. I figured out the cable needed to be connected to an HDMI Express card. Regarding connecting the speakers I was at a loss until I figured out the live pin connections were on the bottom of the monitor. Again, there was nothing in print telling me that. And, when I opened the case to insert a second DVD drive I found the spare power connectors, but no data connections for that or for a second hard drive! Lastly, and most disappointing, this 620 is noisy and slooooow. Something in the minitower is vibrating against the the case, but I have yet to resolve that. The hard drive is also noisy and can be heard several feet away. As far as response time to pull up applications and perform some tasks such as backup, this 620 is much slower than my 10 year old Dell XPS. Overall I am disappointed technically and would not recommend this computer to anyone who is looking for performance and quietness.