I've been using this product for well over a year and I have to say it is one of the best electric razors I have ever used. It does not tug on my hairs, leave an itchy feeling, or razor burn. Although you may have to run over a few spots a couple times to make sure a hair doesn't slip past, it leaves a remarkably smooth shave.
As for the durability of the product, I've dropped it, tossed it, juggled it, and anything you can think of to potentially damage it. But I've always managed to pick it up use it. As for cleaning, all you have to do is open it up and tap the head a couple times and finish by rinsing with water. Easy. Only 5 minutes of my life every day.