I read many online reviews before I made purchase, and this saw met all my expectations when it arrived. I read all instructions first, before assembling saw and using it for first time. My only issue, abet a small one, was that the lock washer provided for securing saw to handle isn't sized properly for use. Because of the size of the hole in the handle bracket, the too small lock washer tends to get crushed into the center of hole, making it difficult to remove later on. I replaced the lock washer with a small flat washer and new lock washer sized to fit threaded shaft, which solved problem. I have read several reviews that stated the saw wouldn't cut well, or took way too long to complete cuts. After trying saw, I can only surmise that in these instances, the chain/blade may have been accidently installed backwards. I checked for proper chain installation, and checked chain tension adjustment before first using it (in both cases, the initial adjustments were correct out of the box#. I cut several branches of 3-4" diameter, and in each case, the cut was done in seconds. One should be aware that while not overly heavy #IMHO), the saw, when fully extended, can be a bit awkward to handle. As the safety instructions indicate, I would not recommend using this saw from a ladder. I have been using gas powered saws for over 45 years, so I am very well versed in the do's and don'ts of chain saw cutting. My only complaint with the operating instructions would be the section indicating the method of cutting a branch so that it doesn't split when cut. This procedure only works if you are on the ground, cutting at waist height or lower. Making the first horizontal cut on the underside of a branch while holding the saw in a near vertical position is impossible. If you try, you will either jam the saw, or it will jump and could cause one to lose control of the saw. If you undercut the branch on the side, then try to cut through on the other side, the branch will twist, and still most likely splinter. One who is experienced with chain saw use, should know this procedure isn't a good idea with this type of saw. I worry that inexperienced saw operators might try this procedure, as described in the owners manual, and have an unexpected result.
Except for the two issues noted, I am very satisfied with the product and how it works.
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