First, let me start by saying that overall I believe the Tablet is pretty good. I actually like the device and the OS it uses and the apps that it runs. But, there are two glaring issues that force me to not recommend it. 1. It crashes frequently. And I'm not talking about the apps. They crash too, but I kind of expect that. I'm talking about the device itself. And these aren't soft crashes either; they are "hard", meaning that the device will not restart afterwards. This most often happens when plugging the device in. You see a little static zap and pow. The only way to recover after such an event is to wait for the battery to run out (usually a couple of days) and then plug it back in and hope it restarts. Holding down the power button for 10 or 15 seconds doesn't help (or any other combination of buttons). You literally have to wait for it to die completely and then recharge it. I've also had these hard crashes happen when turning the device on, so it isn't just a static discharge that is causing it. And, btw, I've had the same thing happen with other Nook devices (the Simple Touch and the Nook Color) so this appears to be a systemic problem with the entire Nook product line. I suppose I should be happy that the device can survive a static discharge. But, you know what, they should be prepared for those kind of events. 2. I can live with the crashing, now that I know a way to deal with it. However this next issue is really a deal breaker. Barnes and Noble has no repair policy! Let's face it folks, at some point you are going to drop your Nook. If you're like me and have a 2 year old in the house, the Nook will hit the floor many times. Ok, fine, so you drop it and the screen breaks (kinda shatters actually). The device, amazingly, still works, but you would like to have the screen replaced. Well, guess what. YOU CAN'T! Barnes and Noble will not repair it for you. And I'm not asking to have it repaired for free. I understand that I broke it and will need to pay for it. I'm fine with that. But NO! Barnes and Nobles stance is "you should have purchased the replacement plan". Umm, what?! "Without the replacement plan all we can offer is that you buy a new Nook". WHAT?! You're telling me that my only option is to spend another $ZZZ and buy a new Nook rather than pay... anything else... to have it repaired. Well, here's my reply to that, "I'm gonna go buy a Kindle". Unacceptable.
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