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89 reviews | 3.9 out of 5
This item was shipped to TN from California! When notified to pickup shipment at my local Walmart the 60 lb + package seemed to be in good condition: no fork lift stabs; no corners severely dented, etc. Some sealing tape was partially ripped off; fur, for the most part the corrugated box was in tack. Upon unpacking ALL the individual packaged parts within the shipping carton all still seemed to be fine with all the plentiful styrofoam padding in place. However, commencing with following the assembly through step 6 out of 20 I found all panels in steps 2 thru 6 bent and dented in irrepairably causing screw holes not to match up. Assembly step 2 through step 6 was painfully difficult; but, with extra time and patience it finally became assembled. These four interim steps took two hours to complete satisfactorily. (?) I will never purchase another "to assemble" item in a box! I will want to see the finished product on display and for sale without any scratches or dents. This is a perfect example of the old addage, "You get what you pay for!" I suspect this purchase was damaged before shipment.
We're sorry to hear this. We value you as a Char-Broil customer and always want to make sure that you are able to take advantage of all that your grill has to offer. Has a case been created with us? Please give us a call. Our phone number is 1-800-241-7548 and our knowledgeable grill service specialists are more than happy to best assist.
I purchased this online and ship to home was free. FedEx must have dropped this off the truck somewhere as it was badly damaged. I returned the grill and did not reorder. They had changed the cooking grate design from what was shown online. I would not recommend.
Well made grill. Did not take long to set up. But the instructions leave out a part where you have remove two factory installed bolts in the rear to properly support the side wings prior to attaching them. Once assembled it fired right up and was at cooking temp in no time. Seared the meat perfectly. However I highly recommend a cleaning brush that can get into the infrared panel grooves. Can't wait to use this more.
WHEN I UNPACKED THE GLILL, I NOTICED THAT THE FRONT PANEL WAS DAMAGED. THE PACKAGING COMPLETELY FELL APPART MAKING IT VERTUALY IMPOSSIBLE TO REPACK, I DECIDED TO MAKE-DO AND KEEP IT. THE QUALITY CONTROL PLUS/NINUS STANDARDS ARE NOT TIGHT ENOUGH. THE DOORS TO THE CABINET ARE UNEVEAN AND DO NOT FIT PROPERLY. THE ASSEMBLY INSTRUCTIONS ARE VAUGE AND TOO UNIVERSAL. THEY SHOULD BE MORE MODEL SPSCIFIC. ANY-WAY HAVE A NICE DAY
We're very sorry to hear about this. We value you as a Char-Broil customer and want to make sure that you are able to take advantage of everything your grill has to offer. Please give us a call at 1-800-241-7548 and we will be able to assist with replacing the damaged parts and getting you up and grilling.
This barbecue exceeds my expectation.
Very poor packing and quality of product.
Tough to assemble with dented parts
We're sorry to hear about this. We value you as a Char-Broil customer and want you to enjoy using your TRU-Infrared Grill. Was a case created with us. Please give us a call at 1-800-241-7548 and we will be able to assist with replacing any damaged parts.
We purchased this grill for our son. He lives in Eastern PA and we live in Western PA so the fact that we could have the grill delivered directly to him was GREAT, especially since it was for his birthday. He is enjoying his grilling experiences.
This grill does an amazing job on steaks and ribs. Very juicy! No worries about flare ups burning things. Fish turned out great, too. Very happy. Assembly was not too involved and it was shipped directly to my house in less than a week from ordering. All around very happy. Design of grates is superior. I didn't burn the ribs for once!!
The product arrived on time, but damaged. The monolithic grill portion was dented by the ignite button and I didn't notice until I had assembled the entire thing. I'm upset that my $350+ purchase came pre-dented, but I'm also not interested in putting another grill together so I'm a bit torn. On top of that, the fit/finish of the cabinet portion is a bit off and the doors are about 1/4 of an inch off at the top when closed. I haven't checked the accuracy of the three temp probes, but their accuracy is also suspect.
As for grilling, we've used it once and it seemed to do a decent job. The TRU-Infrared grill plates are stainless steel, which is nice, but cleaning them with a brush like you would with standard grill plates is out of the question.
I was very excited to get my first gas grill and after doing some homework I felt this grill the best for a $400 grill. I received the grill and after unpacking I noticed the burner front panel was completely smashed in and the cover had excessive scuffing/scratches on it too. Wal-Mart was completely helpful and tried to find a replacement for me. Although unsuccessful, the effort and attempt is much appreciated! Not sure if I am going to order another Char-Broil grill. Better packaging would have prevented this damage. I only rated it a three star because of the damage. I believe I would have been very happy with this grill but do not want to risk having another grill shipped.
The grill arrived and we checked for dents first thing due to reading other reviews. There was a big dent in grill cover and front. We contacted Charbroiler whom states they will replace these parts but it is not recified yet. The box had been previously opened so it may have been returned for the same reason but didn't get placed in damaged goods and was sent out again. The grill itself is very nice and cooks very quickly. We didn't return the grill as we had planned to use it that weekend and since Charbroiler has said they would just replace damaged parts. We are looking forward to many cookouts with this grill. Love the ease of starting and heats quickly.
1st use had 8 steaks and all cooked equal no matter position on the grill. Great grilling so far.
Putting grill together was a nightmare, missing parts, damaged fire box, screw and nut positions were near impossible to get at.
I received mine in excellent condition comparing to all other reviews I have been using it for 3 weeks now excellent perfect grill for my needs
The grill is excellent. Our delivery was a bit tarnished by the grill top being dented but Walmart stood up and took care of that, great product, great experience all the way around.
This is a great grill, works perfectly and looks great. Be sure to inspect the grill thoroughly upon arrival (if you have it delivered). I didn't notice a dent in the front fascia area until I had the grill fully assembled. I will just deal with the dent at this point versus returning the grill and assembling a replacement. The damage most certainly came during shipping, as the box the grill arrived in looked like it was ran over by a train.
Learn the two zone cook with the grill. Best steak ever, pink throughout.
My husband and I thought this would be a good grill for us. Boy were we wrong. It looks nice, but that is about it. It is very cheaply made and rusts very quickly. Very hard to clean also. My neighbor bought one over a year ago, and it already needs to be replaced. Not a good buy.
We're sorry to hear this. How was this grill cleaned? Was a cover used? Please give us a call at 1-800-241-7548 so that we can best assist with this and help you to get back up and grilling.
I have had it for about 2 weeks now and am very impressed with the cooking we have had steaks and hamburgers goth came out delicious in only about 10 min for a 1 in steak and about 6 min for a hamburger.to assemble the unit while time consuming lots of time (about 4 hours) the instructions sere clear and all the parts fit easily together
Opened box to find shelf and cooking box severely bent. Still waiting to hear from company one week later. I have parts all over my house
We're very sorry to hear of the damaged part with your grill. We value you as a Char-Broil customer and want to get you up and grilling. Please give us a call at 1-800-241-7548 and we will be able to get this part replaced.
great grill for the price. Putting together a little of a challenge.