I've wanted this vacuum for a while, finally my Eureka Airspeed canister broke again and could not be repaired. Ordered online with protection plan for a great price, took 4 days to ship which was weird but it is the holiday season, arrived so fast I was shocked. Got everything assembled and took it for a run, the suction seal on bare floors was wonderful, but as soon as I took it onto our very short almost hardwood carpet the brush took a while to kick on and even longer to get up to spinning speed. Hmm weird, moved the adjustable height lever up and up and up to the highest setting and the brush still lagged. Took it onto the regular carpet and it would bog down and stop. We have a basic med length carpet my other tqo vacuums jad no issues with. Contacted eureka to troubleshooting and after 4 transfers to other agents, their solution was to set the height to a higher setting, they did not understand there was NOT a higher setting because it was already on high. I was irritated to say the least, took the cober off to see if the belt was possibly loose, but it was not. Also contacted the warranty company and they took 3 days to reply, by then I drove the hour to our closest Walmart and got a full refund. Little did I know the same vacuum in store was nearly $40 more plus warranty. I will just buy a replacement canister for my airspeed beast and keep her around a while longer.
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