I have only had HP printers and now have 4 that I can't wait to dump. HP's have great service, I just don't want to NEED it all the time. Everything about this purchase and printer, from a customer standpoint, was spot on for all my expectations. I ordered it online after doing comsumer research for my needs. Brother website is easy to navigate, the details were exactly what I needed, the order was easy and I was able to pick it up and a location most convenient for me. The outside labeling gave all the information for proper handling and identification. Getting it home, the packaging was very good and the instructions, a 3rd grader could follow with no problem. Having written instruction manuals and similar documents myself, I was impressed with the flow, appropriate imaging, and safety prioritizing along the way. My set up is not wireless, but it set up and worked instantly, no problems. The photos are excellent quality, scanning, fax, copy and print quality as well. The speed of printing is slightly less than I am used to, by everything else far outweighs that.
The cost and cartridge replacement cost are very reasonable. As you can tell, I am very pleased with this product and would highly recommend it to everyone!