I did a fair amount of research before purchasing this vacuum. Supposedly it had high ratings! However, as others have stated, it clogs with dust between the plastic and the roller. I called customer service and explained the issue. They said it was not a product defect, and not covered under warranty. I could still use the vacuum since there was no hazard of shock or fire. They would send me a handy "clean out tool" so I could take the vacuum apart after each use and clean out the dust clog! I am sorry -- but I have a different definition of a product defect than they do. If a vacuum that is supposed to have excellent suction has two of the three suction channels clog and you have to take it apart to clean it out after each use, THAT IS A PRODUCT DEFECT! I asked the customer service person I spoke with if she purchased a vacuum that had this issue, would she consider it a good product, or one with a defect? She skirted the issue despite a few attempts to get an answer. Hoover says they stand behind their products. Well, it sure does not seem that way. I won't buy another Hoover.
We are sorry to hear you are disappointed with your purchase. When used and maintained in normal household, it is warranted against original defects in material and workmanship for 2 years. Please visit http://hoover.com/locator/ for a local listing of service dealers for assistance, or call in to customer service with your cleaner for troubleshooting assistance, 1-800-944-9200, 8am - 7pm, M-F EST. Thank you!