I purchased this mp3 just this evening. Admittedly I'm not tech saavy at all... My old mp3 player quit, and I needed a new one for the gym/hiking. I easily downloaded a bunch of songs from playlists on my Windows Media Player. Once I got the songs downloaded, to my dismay I got no sound out of the player. I could see the song titles scrolling, everything looked as if it were working, but nothing. I tried another pair of headphones from my old mp3 player, and still nothing. I read the brochure and it directed me to the website for more information. I went to the website, but there was no troubleshooting info. Now I'm getting frustrated. I did e-mail their tech support to ask if I was doing something wrong or if I had a faulty player. I'll have to e-mail back and say, "Nevermind..." Anyway, I'm pushing buttons like crazy and next thing you know, I hear music! Then I lost it again and couldn't figure out what I'd done to get it to play a second ago. Long story short, I didn't realize the center button MUTES the sound! I must've hit it before I tried to listen, and that's why it was quiet. So, now I have music, but it sounded awful. I had the volume all the way up to 31 and it was horrible. It never would've worked at a gym, all of the outside noise would easily drown out the music even at the highest volume. Until I had the idea to plug my other headphones in that I'd just tried. Almost blew my eardrums out on full volume! The volume at 15 with the different headphones is stronger than max volume with the headphones that came with this player. So now that I've got it down, it's a fantastic player, easy to download music, and with better headphones, very powerful. It was sketchy at first, but now I'm glad I made the purchase!!
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