I purchased this pool, as a gift for my children, on a Friday. We prepped the area, ensured it was level and free from any debris, and followed the instructions to a "T". During the assembly process we discovered a "questionable" pressure mark on the liner, foot/bootprints in multiple areas, and an approximate 1 1/2" cut in the vinyl sleeve that the horizontal supports slide through. Surely, once we began filling this pool, the pressure from 4500-5000 gallons of water would cause this cut to tear and we could only imagine what would follow. We stopped assembling immediately and contacted our local store to see if management had any suggestions, thankfully they were very understanding and friendly. We only had to disassemble the framework and bring the liner in to exchange with another. We were relieved as to return the entire set up would have been extremely difficult.
Thus, liner #2. We assembled liner 2 that same Friday evening, thinking that we could allow it to start filling overnight when water usage levels were low. We checked the pool several times during the evening/night hours and woke early Sat. morning to it being 2/3 of the way full. When doing a check around the pool to ensure all of the legs, ropes, supports were holding well, we noticed, not one, but two small holes in the wall of the liner 6" or less from ground level at a junction point where the white vinyl side supports are threaded through. We attempted to repair these without draining the pool but this was impossible with gallons of water spraying out of the side of it. At this point we pulled the plug and drained 2500-3000 gallons of water out onto our property, dried both the inside and outside of the pool well, and patched the holes with the included patch kit, using triple layering on both sides of each hole. We allowed this to set and made sure they had adhered well and began to refill liner #2. It still leaked! Due to the placement of one hole (in a heat "seam") there was no way we would be able to patch this effectively (and why should we have to patch it at all, it's brand new, out of the box!). Another call to our local store and we were draining an additional 1500 (approx) gallons of water out into the yard and dismantling liner #2 to exchange.
Liner #3! Same Sat. evening, same assembly process, same results! Only this time we were able to actually fill the pool to capacity 4500-5000 gallons. The pool was ready to be used by Sunday evening, and my children were getting exceptionally antsy. Here they have, what looks to be a pretty "cool" pool of their very own and would be able to avoid the over-crowded public pool by being able to swim in their own back yard...and over the course of 3 days, they've watched us put together, fill, drain, return...3 different liners. Do I need to point out that we're now in a drought and are experiencing record highs at 105 degrees? Everyone is frustrated, angry, HOT, tired, and irritated. At this point we'd lost almost 5000 gallons of water we won't be reimbursed for in the process (approximately one month's water usage for our family of 7 with pets). Regardless. I turned the water off and let it sit overnight as it was late. We were all getting our hopes up though. Monday morning, go out back and guess WHAT!? The pool was HALF EMPTY! I did a circumferential check of the pool and the ground...a 1" hole split near a seam in the very bottom of the pool and had apparently been draining water most of the night. We pulled the plug and finished draining the pool.
We'd had it at this point. We contacted our local store again, were told we were more than welcome to exchange the liner again, but this time we also contacted Intex. We've lost almost 10,000 gallons of water, have spent DAYS dealing with this mess, have gone through 3 different pool liners, and (wrongly) hoped that Intex would have something to say about this. They were rude, short, and made it VERY clear that they were not responsible for water loss. "It's stated on the packaging." Well, guess what, we don't have the packaging any more as the first defective liner of theirs was returned to the store in it. But, should they not offer SOME kind of compensation for their poor quality product costing us (already) 2 months of water bills and HUGE headaches because they can't make sure they send out a POOL without HOLES in it? Also, could hardly understand this person if that matters to anyone. They were absolutely NO help whatsoever, but I was surprised we didn't get what is apparently a common response (according to other reviews), "cut up, send back".
I didn't want to exchange liner #3 for liner #4 but figured I'd give it a go just one more time...I dreaded trying to return this huge pool with no packaging and the staff at our store had been so helpful, I just didn't want to burden them quite yet. The store had one more pool in stock, so we exchanged it one more time.
Liner #4. Same deal as all the others. Followed directions, put together, set up, fill overnight. SHOCK! We have no leak...YET. We are on day 3 and so far it's holding. I've even let the kids swim in it a few times. I'm wondering if us cursing it while we were putting it together helped or if we just got lucky with this one. Who knows.
Bottom line: 4 liners. 15000 gallons of water to finally have 1 filled pool. 4 upset kids. 3 extremely irritated adults. 1 temporarily soggy yard. A water bill I don't want to see. ZERO customer service at the manufacturer's level = waste of time.
I will NEVER purchase this brand of pool again. I'd like to see this one last the summer (3 summer's was the plan/hope as the cost off-set a family membership at the city pool but that's not going to happen). I will NOT recommend this to friends or family. We only gave a 2 star rating (instead of 1) because of the EXTREMELY helpful staff at our local store and the fact that we were able to finally get a product we could use...for now...we should've just returned the entire thing after liner #3. We're on a tight budget (as are many right now) and we could've gotten a family pass at the pool, taken the kids to dinner and a movie, AND had a couple hundred dollars left over to put aside for summer activities.
Was this review helpful?
Thank you! You have successfully submitted feedback for this review.