We purchased this crib in store; we unpacked the pieces and started to put the crib together. As others have noted, the directions are hard to follow but we were getting through it ok. Then...trouble! One of the side panels was missing a threaded insert where the allen bolt would screw into. Ok, no big deal, I contact Graco (actually Lajobi-they own Graco) for a new panel. Well, I was told this is a new product, they don't have "extras" at the warehouse so you need to pack up the entire crib and return it to the store to get a whole new crib. I was not happy to say the least.
My husband thinks we could just use an extra long screw and go directly into the wood and not worry about an allen bolt, but for something for my baby I don't want to worry about safety and that we had to rig his crib because the manufacturer didn't do their job right. This crib was in the production date lot of Jan 10, 2012, I'd guess there are other cribs out there in the same production lot that have the same problem.
On another note, to contact the company they say "for best and timely service, please contact us by e-mail" and like a dummy I did that. Three days later I got a response. If you need to contact the company, I recommend you call them and not wait for what they think is "timely service".
So we'll be returning this crib and buying something else, not a Graco!!!
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