I've been using this product for a long time. It perfect! It works as it should! I'm disappointed with these reviews though. Most of these people are impatient and assume that all microwaves are made equal. Not all microwaves are set on high. My microwave is, so when I first used this product the wax melted perfectly. I was actually shocked about that. I didn't think it was actually going to work. I don't use the wooden stick. It's pretty useless. What I do use to apply the wax is actually the temperature indicator stick. When the wax is all dry and hard, i just break it off and place it back in the wax container. When I forget to do so, i just dip the stick into the heated wax on my next use. it melts right off. No problem at all. When I apply the wax, I usually do both eyebrows right away. I don't do one by one, or else the wax cools down and hardens. As I put wax on my second eyebrow, the wax from the first eyebrow is cooling down. When I'm done, I rip the first off and then the second. It actually gets about 95% of the hair off. Which I'm satisfied with. No wax gets 100% off in one try. Not even when you get your eyebrows professionally waxed. The soothing lotion is amazing!! Who would have thought to use topical in a lotion? It's perfect! Now, the second time I used the product, it did take longer than expected to melt. I just added an extra minute and viola! Wax melted, mission accomplished! All in all, this product works great. I don't understand why people have a hard time. If the wax doesn't melt, add extra time. The wax won't burn through the container.