I gave this product pretty high ratings because none of the rating areas really addressed parts issues... which is my main complaint. It came with 2 left side brackets and not enough screws. I called the company in the paperwork (Group5Marketing) to ask for replacement brackets. They say they'll return your call within 24 hours, but 3 days later I had to call again. They said Wal-mart usually takes care of their own parts issues (why did the paperwork say to call them and NOT the store?) but they would take care of it for me. I gave them my email address because they said they would email me shipping information so I would know when it would arrive. Well, I never got the email, but I did get the new parts. Then when we put the wine rack up, we realized there were only 5 screws and anchors when there are 8 holes for hanging. It wasn't too difficult to get more screws, it was just the point. Anyway, my only other complaint is that the screws are silver and stand out like a sore thumb on the black wrought iron. I plan to either paint or use a marker to color them so they aren't so obvious. The bottom line, really though, is that it is a beautiful wine rack. I love how it looks. So, if you order it, I'd expect to have parts issues. But if you don't mind dealing with that, it's really a nice piece. It will hold 8 wine bottles and 4 wine glasses in each of 7 rows (total of 28 wine glasses!) So, the capacity is great!
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