Switched to an electric mower after my gas mower died at beginning of the year. Researched and read reviews - thought this would be a fair choice - fair price, lightweight, self-propelled (glad I got, due to slight rise in the backyard - notice a difference when it's engaged). Still isn't horrible to push w/o self-propel engaged. HOWEVER, I seem to be having a problem w/customer service. Mower came boxed - never opened - but missing the bag. Went ahead as old mower had died, but my grass hadn't!! Called Greenworks re: this - CSR told me they didn't have any bags, no others worked w/it & to either take mower back to Walmart or call them & see if they had one lying around their warehouse. As mower had to be delivered to my home b/c I had no means to pick up, I certainly couldn't take it back. Was told I could put me on a list for a bag but that would be "pointless." Asked for supervisor - unavailable, given an email & was surprised when they responded back to let me know they would work on it and even 2nd time to say they should have something by end of the day - NEVER REC'D RESPONSE, EVEN AFTER EMAILING THEM BACK. That was in April! Mower's not bad, but would be leery of customer service. If the description, manual & box pictures include an item, I expect it to be there or for the company to make it right, as it was purchased new. Although mower can be used w/o bag, it's a sore point with me....doesn't seem to bother them that they don't follow up w/solutions to problems. Guess they figured their advice was sufficient. Would still recommend mower, unless customer service is a strong point to you!!
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