After considering several alternative models, I bought the Samsung Convoy 2 in July. I selected the phone because it was advertised as "built to strict military specs to resist almost anything you can throw at it – shock, extreme temperatures, dust, humidity and more." A little over a month after I bought it, I pulled it out of my pocket to discover that the outside screen was displaying a yellow-orange blob, making most of the display unreadable. Samsung customer support told me to send the phone in for warranty repair, which I did.
Two weeks later I received an email from Samsung customer support claiming the phone is "Out of Warranty" and I would need to pay Samsung three times what I paid for it to have the phone repaired. The Samsung customer service rep told me that the advertisement on samsung.com was really a third party, and these claims they are making don't apply to the whole phone, as the advertisement says. The warranty doesn't cover anything that happens to the phone (anything you can throw at it – shock, extreme temperatures, dust, humidity and more). In other words, even under normal usage, Samsung is unwilling to honor its one year warranty.
Besides the poor reliability, it has some annoying design flaws. The phone doesn't allow you to immediately lock the external keys automatically, so I've sent a few annoying pocket texts and have the phone continuously beeping in my pocket because they don't lock out right away. The texting is kind of jumpy - the response time for hitting some keys is slower than for others keys. Mildly annoying. The calendar erase functions are poorly designed such that you don't know if you are erasing all the events on a particular day or for all days. I accidentally blew away all my appointments because of this design flaw.
There are better choices out there. Avoid this phone.
Was this review helpful?
Thank you! You have successfully submitted feedback for this review.