We thank you for your kind words about the product and glad to hear that you like. However, this product is intended to help maintain the current conditions of your hair, skin, and nails only. It is not intended to make your nails stronger, skin to have a glow, or stop your hair from falling out, so we consider this an adverse event. As you may already know, we are required by the Food and Drug Administration (FDA) to obtain as much information as possible on adverse events and complaints associated with the use of our products. In order for us to better understand the events that occurred and file a complete report, we are asking for you to contact us. Please contact us and use the case number 707178 as a reference for this issue. We can be reached by phone at 866-703-4222, Monday through Friday 7:30am - 5pm ET.