We bought this phone for my grandaughter as she is mad about phones. Unfortunately the volume was so low that we could barely hear it. We changed the batteries only to find the volume stayed the same. I'm not sure why fisher price on all the other musical and noisy toys I have purchased over thirty years for my children and now grandchildren, have not thought to put a volume control on this. Our wee one loves noise and flashing lights, music etc, and I love the fact that usually fisher price makes the sound adjustable. But why have they made the sound on this wee phone so hard to hear. She holds the phone close to her ear and throws it away after five minutes of being frustrated. She can't hear the words very well and all that is helping is the lights. I am very very disappointed as I have found fisher price to be always good quality and good value for money. But this toy was a waste, after only a week, she doesn't play with it anymore.