I just recently purchased my first Bissell, and I am not quite sure what my first impression is as well. During my first week of use, my belt just like the one person below here, broke as well. I used it maybe tops 3 times. So I called the 800 number and she says "no problem it's covered, we'll ship you one out today", it's been 9 days #being shipped by Fed X#, and it's yet to arrive. I loved the first 2 times I used it, but that's about it .... the one post said, that this person should take it to a Bissell dealer to be serviced. Why should we take it to a service dealer, why not send us a brand new one, it's what we paid for isn't it, not one that we can use a few times, and then have to send it to a dealer to be serviced. My time and money is valuable .... would I recommend this one to someone else, first use - yes, 3 time, not quite so sure. Please prove me wrong and better the service, as well as the shipping. Seriously a week ?