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4 reviews | 1 out of 5
The blender has a 2 year warranty. It broke before the end of the first year. Started making grinding sounds and stopped blending. We called to get the part (blade assembly) and after waiting 3 weeks, we received the wrong part. Called again and they said we would receive the part in 3 weeks. It has now been 5 1/2 months and no part. When we called again, they said the part was not in stock. We requested a refund and they said we had to wait on the back-order. Thank goodness for Walmart! We called our store and told our story. We have a new blender now and it is not a Black & Decker. I would not recommend Black & Decker to anyone. They provided no customer service, nor were they honoring the warranty in a timely fashion (waiting 6 months without resolution.) Walmart provided the help we needed.
I bought this to make smothies. It wil only crush about 2 ice cubes. It will be good for making salsa so I am keeping it but overall was not pleased with the purchase. I should have waited for the product that I wanted to come in.
The buttons will not work on this blender. Only one button will run the blender and I have to hold it down to keep the blades turning.
Blender model BL2010WG seemed a good buy. However, the base of the blade, made of PVC, cracked the first time the blender was used to make a vegetable smoothie! I am looking forward to buying that part and make use of the blender because everything else looks alright.