I got my package delivered in good time, good condition - thx Walmart. BUT,,,I waited until 3 days before Xmas to open it since I had no where no store it after assembled. Well I found out I was missing one of the 4 corner support poles. Says something about the quality control at the mfg doesn't it!. Well I called the mfg's Cust.Svc number 2x, and sent them 2 emails. They couldn't just send me another pole, they 1st had to send me a warranty claim form. For some reason they were unable to send me this form via email (not my fault-their fault#. They couldn't just take my info over the phone and send out another pole which I probably would have gotten by Xmas, no this would have been too easy. So I have now given up on them. I'm going to replace the pole with a steel pipe of my own. Maybe I'll order another one, let my kids play with this one, and then return it once the other gets here #after I open it and replace any missing parts from the old one). I will never order another item from this mfg, I will never recommend them to anyone either. They blew it.
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