I don't understand the bad reviews, either; I love this vacuum! I bought it for a beach house with some easy-to-vacuum BR carpeting, but area rugs in the LR, DR, kitchen and hall. Several rugs were new and still "shedding" a bit, some with thick pile. We take care to hose off the sand before coming inside, but the easy-to-empty cup fills with sand and lint at every vacuuming. It does a great job, moves easily, doesn't blow dust ahead of it on the hardwoods, and freeing the hose for small spaces is a one-handed operation (It's so powerful, I accidentally sucked up a clothespin with the hose from 2 inches away!) It's so lightweight vacuuming is not an effort. I used to have a stick vac that was nearly useless---unlike the stick vac, this has a long cord and it WORKS! I have to empty the cup regularly, check the brush and wheels, and occasionally remove the filter to remove the gobs of stuff it collects, but this is the most efficient and easy to use vacuum I've ever owned. I'm buying another for our permanent "city" home where my heavy upright is hard to push, overheats on thick carpets, and the hose requires two hands to attach.
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