This is the first vacuum I've ever bought. My mom recommended Hoover because she's always found their vacuums reliable. Boy, was she mistaken!! It worked great for a while, but then it lost suction. After some research, I found that it was the belt, which seems to be a VERY common issue. After figuring out what a belt actually is (remember it's my first vacuum), I went through the LONG process of actually getting to the belt, and put it back in place.I was relieved that my vacuum was working again. Until after a few uses, it happened again. And again. And again. It's SO frustrating because you have to grab a screwdriver, get on the floor, go through the 10-15 minute process just to vacuum up a few crumbs.I am not satisfied in this product. Being a college student, this wasn't cheap & for it to fail so quickly is disappointing.