ordered online. arrived on time. upon inspection, arrived without damage--but discovered design flaws, such as not found when returned to store where i found a suitable replacement. this product is made with very thin, flexible metal walls to inside of oven. the grooves stamped in the metal, meant to hold the shelf and pan supplied, are not such that they work. the walls flex, and the shelf/pan falls from the intended groove. the replacement toaster oven has no such flimsy construction, but it did cost about ten dollars more. it also has more features, in addition to better construction. it was nice to find the replacement oven in a Walmart store, so that the inspection prior to selection was accomplished easily and without delays.
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