I am very satisifed with my recent order from HP. The customer service lady whom I spoke with was excellent! She was friendly, knowledgeable, professional, and patient. She let me know all of my available options, and walked me through the order as efficiently as possible. Additionally, the product was reasonably priced, shipped amazingly fast, and the quality of the printing is even better than I expected. This my friends, is the benefit you get when you order directly from HP. I will be buying from them again, and again, you can call me a customer for life!