I just want to say, seeing that half of the reviews love this and half say they hated it, that not all facial hair is the same. Not all will reacted the same. I have facial hair because of a hormonal imbalance. When I go to get it waxed, the hair on my chin and neck does not come off! They have to pluck it off! Also, the hair on my lip and chin and neck grows back in 2 days, while my eye brows grow back in 2 weeks, which is what is supposed to happen. Also, my facial hair is black and coarse! I have been using Olay products for 10 years now and have never been let down! So for the ones that this product did not work, please do not say that it was a waste of money. You took a chance on a product to remove your facial hair that,for many of us woman, is a daily frustration. By reading the other reviews, it worked great for many, just not on your type of facial hair.