I was apprehensive about purchasing this product as I had read the reviews saying it was damaged. The review which said customer service stood behind it and made it right was enough to have me purchase this freezer for my Christmas gift from my husband! My husband picked it up and I unpacked it. PERFECT! Considering that the other freezers in this price range were considerably smaller and have only a one year warranty on compressor, condenser and evaporator, I was pleased to discover that this one has a 5 year warranty on "sealed parts", ie condenser, compressor and evaporator. For an additional $20 I purchased the two-year warranty from WalMart which covers for two ADDITIONAL YEARS, after the factory warranty runs out, so this is covered for 3 full years but 7 years on the compressor, etc. Also, I noted that the warranty from WalMart also covers "normal wear and tear" so if the gasket wears out, this is covered. Considering that the "big box stores" warranty does not cover normal wear and tear, I am quite pleased.
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