This water cooler was a replacement for a top load cooler that died. I selected the bottom load because, when I was not available, my wife had trouble lifting the 5 gallon bottles of water. This unit is very stylish (black and stainless steel appointed), was very easy to set up, and (so far) has been working well. I read some of the reviews (before purchase) that said it was noisy. I have found the only noise is when it is actually pumping water, immediately after use. Other than that, it is silent. I don't use the hot water option (easier to microwave a small amount of water), and have found the cold water option is cold enough to drink (even without adding ice). A red light comes on when the bottle is near empty, the bottle is easy to change (just pull out the filler tube and replace into the next bottle), and I use the small amount of water left in the previous bottle to fill my coffee maker. There is also a toggle light switch on the back that helps when filling, if your room is not very well lighted.
All-in-all, this cooler has been an excellent purchase, a lot nicer than the cheaper-looking white top load models!
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