This is my fourth Water Cooler and my favorite one so far. It is also my first bottom load. I don't know why I waited 15 years to get a bottom loader. (I think in my mind, I was thinking the water wouldn't make it's way up to the dispensers, and there would be a lot of standing water in the bottle. But that is not the case at all. When the light comes on to indicate that it's time to change the bottle, there is less than a cup in the bottom. It's so easy to put the bottle in, no lifting and no chance of water spilling everywhere. The cold water is very cold. The hot water is very hot. You want hot tea or cocoa, there is no waiting at all. (no more heating up hot water in a pan or in the microwave) Just put your cup under the dispenser and wa-la you have your drink. If you don't think you will need hot water, you can just flip a switch on the back (right up top and easy to locate in the dark) and turn the switch off. This will prevent it from keeping hot water ready at your beck and call. (and will save energy) Personally, if I know I am going to have a Hot tea at night, I just flip on the switch about an hour before I need it. But you can leave the Hot switch on all the time, so there is no waiting. I don't know how long it takes for the hot water to heat up, I haven't timed it, but I don't think it's long, I just plan ahead. I love the buttons also to push to get the water out. So much better than the old timey pegs that would break off. I can't come up with anything negative to say about this. I really love it and it looks very nice. Even my guests compliment it when they see it. I hope this helps. (last thing: there is a little safety feature on the Hot Water, so that a small child doesn't press it and get burned), since I have several kids at my house all the time, I really like this. But very simple for an adult to use.
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