I too am having the issues as echoed by so many on this site. However mine didn't even last a month! New batteries, cleaned everything, no luck and no soap dispensing. I have only ever used the official refills - in fact have 2.5 of the 3 refill bottles I bought remaining... It is a marvelous idea, just lacking in reliability! As a nurse, I am used to touchless dispensers in the hospital, and like so many, felt it would be great to have this technology for home when handling meat, coming in from the garden or messy kids hands. Unfortunately no joy with this, though it was great for 3 wks.