My daughter received the Elefun Busy Ball Popper as a Christmas gift is 2011. She adored it! She would dance to the music, loved to watch the balls pop, and it quickly became her favorite toy. Well, in April 2012, her Elefun stopped working. The music was still fine, but the fan just quit. So at 10pm on a Thursday (after normal business hours) I e-mailed Hasbro about it. I woke up Friday morning to a message that stated "We're sorry this happened to you. Since your satisfaction is our ultimate goal, we have place a new Elefun Ball Popper in the mail to be shipped to your home." Sure enough a week after I received that message, the FedEx man showed up at my door with a brand new toy! No strings attached. They didn't insist that we return the broken one to be serviced, nope, nothing. I am highly impressed by the Hasbro and Playskool company right now.
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