We received this bed in 4 separate boxes, which was fine... It is a massive bed. The only issue I had with that was 2 boxes were shipped through fed ex, 1 was shipped through ups and the remaining box was shipped through pilot freight. The boxes all arrived on different days. The other thing that bothered me, was that pilot freight requires you to make an appointment for home delivery, which I did not know that until I attempted to track the 4th box since the other three had arrived already and it had been almost a week and there was no sign of the fourth box. So once I tracked it and found out who they sent box #4 through, I made a home delivery appointment on their website for that following Monday. Well, Monday came and went so I called to see what had happened with my delivery. They said I had to call kings express since THEY do the deliveries for pilot freight. OK. So I had made an appointment through pilot for no reason and had to call kings express to set up a home delivery appointment with them. I received the box the next day, thankfully. I feel that they should send all 4 boxes through the same carrier, it would make everyone's life a little less stressful. As for the furniture itself: it is massive. I love the color, the style and everything down to the fact that it holds standard twin size mattresses, so no bunker boards for my boys... Yay :)
My issue with the craftsmanship: the parts came very well packaged but I also understand things happen during shipping that is out of the control of the business who sells the furniture. Unfortunately it came with many cracked pieces of wood that we, thankfully, were able to fix with carpenters wood fillers and wood glues. I could not imagine having to repackage everything and ship it back out myself, to not be guaranteed a good replacement. The wood pieces also came with many dents in them, but it was just appearance that was affected so it didn't bother me much.
All in all it was a good purchase but for what we paid for it, I would expect nothing to come broken or cracked! We didn't mind buying the extras to fix what came broken, but other buyers may not be as easy going about it, especially for the price and hassle just to get it sent to your home.
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