I am rather a vacuum freak, and have had several models over the years, so I was thrilled to find this one to work on pet hair (one dog, 2 cats). The first day I used the attachment and I tell you, it was amazing. I was in love! I threw away the box; this is a keeper! The 2nd time I used it, it broke. Gah! As I was using the hose, a cloth on the floor got sucked up into the machine. I didn't notice until the burning smell. Now it sounds like THUNK THUNK THUNK THUNK every time I turn it on. Okay, so I checked the belt. Fine. Now the selector for suction or floor won't work. Gah. Of course with no box I can't return it. Also, I am with the reviewers who complain about the venting. It does blow hair everywhere. So you can vacuum straight ahead, but be prepared to come back around for a second pass elsewhere to get the hair that had been sent off into the air. On upholstery, this vacuum is a dream come true. My chairs, the cat tree and the pet beds looked brand new. I also agree that the cord could be better placed on the side. One other feature I'd love is for it to lie flat to reach under beds or small furniture with ease. Now to have it repaired? To search on? Sigh.