I've used it a few times now. Was excited to use this, but now not that amazed. Spent over 4 hours deep cleaning the kitchen, what I noticed is you have to refill often and each time you have to wait for it to cool down. Also, because of the hose being too short you have no choice but to hold the machine, I understand it's a handheld but the weight causes fatigue if you're holding it for hours. So because of the short hose it's hard for the machine to be stable on counter while heating up which cause my machine to fall and the plastic hose breaking. Also, noticed this before when I would get fatigue and put it down to use the hose, the hose causes the machine to fall over during use, very cumbersome most of the time. Now I have to replace the hose. I think this would be a lot better machine if it has a longer hose. This hose measures 18". Looking into finding a different brand of portable steam cleaner. 2 stars for only lasting 4 days before I have to get a replacement part.