See my minor mechanical complaint at the end... I can live with it, Hamilton Beach has excellent Customer Service and 1 year warranty. I purchased this product the 1st of November 2011. I love/loved it so much that I'd see people in name brand Bath type stores and tell them to check out this coffee maker. It's perfect. I steered 4 people to purchase it, 3 of whom I'd never met! That's how sold I am on it.
I love that we can have a full pot of coffee and keep it on the warmer which keeps it really warm. Or, a quick single cup, in my own cup or mug, or the insulated travel mug that comes with it. I just flip the switch to individual, fill that side with water (good for hot water without coffee too#! If I've run out of the Senso type coffee pods, it has this wonderful little screen filter that you put your own scoop of coffee in and wa-la...brew away. So coffee pod or not, I have about a 16 ounce cup of coffee of my own. I love this, love this maker - a multi-tasker like me!
****Now.... I have owned it 6 months next week and I have 1 issue. The large pot warming plate on OUR unit, has the Teflon type coating thas has started flaking off, so my maker looks several years old! It's just my husband and I using it, not abusing it. No harsh abrasives at all. So maybe it's a fluke, just our unit, but today I called Hamilton Beach and it falls under the 1 year warranty. I took photos and emailed to HB. They will replace the whole item but shipping to my rural California area is almost $16 dollars. Well worth it, HOWEVER knowing now? Purchase the Walmart 3-year $6 warranty and play it safe. I hate warranties for little things. Next time I'll reconsider it! Bottomline, save all your documents, sales receipts, etc., in case you need them. Sit back and enjoy this fine machine! Alot of bang for the buck! I don't believe you will be sorry!
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